Need to file a claim? We’re here to help.
A claim is stressful enough on its own. The last thing you should have to do is figure out insurance paperwork by yourself. That’s what we’re here for, not just when you buy a policy, but when it actually matters.
Before you open a claim. Call us first. We open the claim with you.
This is important: opening a claim is not always the right move. A claim on your record can affect your premium at renewal, even if the payout is small. As your broker, our job is to help you make that call wisely.
When you reach out to us first, we review the situation with you, assess whether opening a claim makes sense, and if it does, we open it alongside you. You don’t face this alone.
Claims lines for our insurer partners.
Need the number fast? Tap any line to call.
Intact
L'Unique
Aviva
Wawanesa
Économical
Promutuel
Toll-free claims line. Confirm dedicated number with broker if unsure.
Northbridge
Commercial lines. Call us if you are unsure where to start.
Echelon
Quebec claims: 1-800-324-3566
Optimum
After-hours line
Pafco
Totten
After-hours claims service
Morin Elliot
Cime
Dial extension 1 for claims
Four steps to protect your claim.
Do these in order. The first one is the only one that matters before anything else. These steps apply whether you’ve had a car accident, a break-in, water damage at home, or an incident at your business.
Stay safe
Nothing else on this list matters if you or someone else is in danger. Get yourself and others to safety. Call 911 if there are injuries, fire, or an active threat. Do not put yourself at risk to retrieve belongings, documents, or evidence. Everything else can wait.
Document everything
Photos and videos are your most valuable tool after an incident. Before anything is moved, repaired, or cleaned up, document the scene thoroughly. Capture all damage, the surrounding context, any involved vehicles or persons, and relevant details like license plates, weather conditions, or visible causes. Write down what happened while it’s fresh. Save every receipt for emergency repairs or temporary accommodation.
Call your broker
Contact us before reaching out to your insurer. We’ll review what happened, help you decide whether opening a claim is the right move, and guide you on exactly what to say and what documents to prepare. A 10-minute conversation with us can make a significant difference in how your claim unfolds.
Contact your insurer
Once we’ve advised you to proceed, we’ll help you open the claim directly with your insurer, or in some urgent situations (like a major fire or flood after hours), you may need to contact them directly. Your insurer will assign a claims adjuster to your file. That adjuster is your main point of contact for the settlement itself. We remain available throughout to support you.
Claims by type. Detailed guidance for your situation.
Every type of claim has its own process, its own documents, and its own timeline. Select your situation below for a step-by-step guide tailored to your claim type.
Auto claim
Accident, theft, vandalism, glass damage, or hit and run. What to do at the scene and how the auto claims process works in Quebec.
Home claim
Fire, water damage, theft, wind, or liability at your property. How to protect your home and your claim from the first moment.
Business claim
Property loss, liability incident, vehicle, cargo, or business interruption. Protecting your operation when something goes wrong.
Claims, answered.
When something happens, breathe. Call us right after the carrier. We help you handle the rest.
Should I always open a claim after an incident?
How long does a claim take to be settled?
What if I disagree with the insurer’s settlement offer?
Will my premium go up after a claim?
Insurance, made easy to understand.
Call your broker first. We will stay on the line with you and your carrier so you do not have to navigate the claim alone. Call us at 514-360-4420.
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